At Grind Lab Sdn. Bhd., we are committed to delivering your coffee fresh and on time.
1. Delivery Coverage
We currently ship within Malaysia. For international orders, please contact us for arrangements.
2. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- West Malaysia: 2–5 business days.
- East Malaysia: 3–7 business days.
Delivery times may vary depending on courier services and unforeseen delays.
4. Shipping Fees
- Shipping rates are calculated at checkout based on location and weight.
- Free shipping for orders above RM150 within West Malaysia.
5. Tracking
Once shipped, you will receive an email/SMS with your tracking number.
6. Delays
We are not responsible for shipping delays caused by courier issues, weather conditions, or incorrect delivery information provided by customers.
7. Incorrect Address
Please ensure your shipping details are correct. We are not responsible for lost orders due to incorrect addresses.